By law, we are only allowed to accept returns of goods that were purchased in error. Additionally, because of the fees charged by your credit card company when we charge and subsequently credit your card, we may enforce the collection of our restocking fee, 10 percent of the order total. The circumstances surrounding the order may impact our enforcement of this policy.
You will not be responsible for paying the restocking fee if we made an error on your order.
Flawed wines (displaying cork taint, refermentation and/or volatile acidity) may be exchanged for an identical bottle. In the event that we cannot provide the same wine again, we will substitute a wine of equal value of your choosing. We will accept exchanges of flawed wines only within three months of the date of purchase.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world using a variety of shipping methods. Note that there are restrictions on some products, and some products cannot be shipped to certain states and international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.